Support

need a hand?

Fastest route: email contact@joinmote.app and a human will get back to you. Include your device model and what you expected to happen — the Mote can't read minds, only calendars.

nudges aren’t showing up

Three things fix this 95% of the time:

Check that notifications are allowed for mote in your phone’s system settings, and that “Nudge me” is switched on in the app’s Settings.
On Android, exclude mote from battery optimization — aggressive battery savers love to silence apps that only speak up once a day.
Nudges respect quiet hours. If someone came due overnight, the Mote holds its tongue until morning.

the tone is too sharp (or not sharp enough)

Change the default in Settings, or override it per person from their detail screen — “Mote’s tone for them.” Grandpa can get gentle reminders while your college roommate gets the full treatment.

I logged a check-in by accident

Tap Undo on the toast that appears right after. If it’s already gone, open the person’s detail screen and adjust their recent check-ins there.

can I back up or transfer my data?

Not currently. Everything lives on your device by design (see theprivacy policy), which means there’s no cloud copy to restore from — uninstalling the app or switching phones starts you fresh. If an export feature matters to you, tell us at contact@joinmote.app.

how do I delete everything?

Settings → “Start fresh (clear everything)”, or just uninstall the app. Both remove every person and check-in permanently. The Mote will miss judging you.

found a bug? want a feature?

Email contact@joinmote.app. Bug reports with steps to reproduce get fixed fastest. Feature requests are read by an actual person, not a form that goes nowhere.